Water described as "hard" is high in dissolved minerals, specifically calcium and magnesium. Hard water is not a health risk, but a nuisance because of mineral buildup on fixtures and poor soap and/or detergent performance.

Water is a good solvent and picks up impurities easily. Pure water -- tasteless, colorless, and odorless -- is often called the universal solvent. When water is combined with carbon dioxide to form very weak carbonic acid, an even better solvent results.
As water moves through soil and rock, it dissolves very small amounts of minerals and holds them in solution. Calcium and magnesium dissolved in water are the two most common minerals that make water "hard." The degree of hardness becomes greater as the calcium and magnesium content increases.

Mechanical water softening units can be permanently installed into the plumbing system to continuously remove calcium and magnesium.

Water softeners operate on the ion exchange process. In this process, water passes through a media bed, usually sulfonated polystyrene beads. The beads are supersaturated with sodium. The ion exchange process takes place as hard water passes through the softening material. The hardness minerals attach themselves to the resin beads while sodium on the resin beads is released simultaneously into the water.